Refund and Returns

1) Return Eligibility

All returns must meet every requirement below. If any requirement is not met, the return will be refused.

Return window:

• Return requests must be submitted and approved, and the item must be shipped (postmarked) within fourteen (14) days of the delivery date (as confirmed by the carrier’s tracking).

Condition requirements:
Returned items must be:

• New, unused, uninstalled, and in resalable condition

• In original packaging, including all inserts, manuals, accessories, parts, hardware, and promotional items

• Free of damage, wear, markings, odors, debris, or signs of use/installation

Nestie will inspect every return upon arrival. Items that arrive used, installed, incomplete, repackaged improperly, or damaged in return transit will be refused and/or sent back at the customer’s expense.

2) RMA Required, Returns Without Authorization Are Not Accepted

All returns require a Return Merchandise Authorization (RMA) issued by Nestie.

• Do not send items back without receiving an RMA in writing.

• Unauthorized returns may be rejected, returned to sender, or held pending resolution.

To request an RMA, contact Nestie Support with your order number and reason for return:
Email: [email protected]
Phone: (416) 819-9998

Return addresses vary by product and warehouse and will be provided with the RMA.

3) Return Shipping, Risk of Loss, and Packaging Standards

Return shipping is the customer’s responsibility unless the return is due to a confirmed Nestie error (e.g., wrong item shipped) or a verified damage/defect claim.

• Returns must be shipped using a trackable service.

• Nestie strongly recommends insurance on all returns, particularly high-value items.

• The customer is responsible for the item until it is received and signed for by Nestie (or our authorized warehouse).

Items must be packaged to prevent damage in transit. If an item is returned in non-original packaging or insufficient packaging, and damage occurs, the return will be denied.

4) Freight, Oversized, and Curbside Deliveries — Inspection Is Mandatory

For freight/oversized deliveries, the customer is responsible for inspection at delivery.

• Inspect the outer packaging before signing the delivery receipt.

• If there is visible damage, you must note it on the delivery receipt and take photos before unboxing.

• If damage is discovered after delivery, you must notify Nestie immediately with clear photos of the packaging, shipping label, and product.

Failure to inspect or to document damage at delivery may result in the claim being denied by the carrier and/or manufacturer.

For more information on shipping and delivery read our shipping policy.

5) Refunds and Processing Timelines

Once an approved return is received, it will be inspected. If it passes inspection, Nestie will issue the appropriate refund.

Processing time:

• Please allow up to fourteen (14) days from the date the return is received for inspection and processing.

Refund method:

• Refunds are issued to the original payment method when possible.

• Your bank/card issuer may take additional time to post the credit. Nestie is not responsible for delays caused by financial institutions.

Non-refundable charges:

• Original shipping fees, delivery surcharges, expedited shipping, white-glove services, and handling fees are non-refundable, unless required by law or the return is due to a confirmed Nestie error.

6) Restocking Fees

Unless the return is due to a confirmed Nestie error, returns may be subject to a restocking fee of up to 35%.

Restocking fees may apply due to inspection, repackaging, warehouse handling, and manufacturer return charges. For freight and oversized items, restocking fees are common and may be higher due to carrier and warehouse costs.

7) Exchanges

Exchanges are not guaranteed and are subject to product availability and manufacturer constraints.

If an exchange is approved:

• The original item must satisfy all return requirements.

• Any price difference, shipping, or handling costs must be paid before the replacement is shipped.

8) Non-Returnable / Final Sale Items

The following items are not eligible for return, exchange, or refund unless required by law or unless the item is defective/damaged and the claim is verified:

• Final sale / clearance items

• Open-box items

• Items that have been installed, used, modified, or assembled

• Items returned without original packaging or with missing components

• Items designated as special order, custom, or made-to-order (where stated on the product page or order confirmation)

• Any item returned outside the 14-day return window

Nestie reserves the right to determine eligibility and the appropriate resolution.

9) Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact Nestie Support immediately with:

• Order number

• Description of the issue

• Photos/videos showing the damage or defect

• Photos of the packaging and shipping label

Nestie will review the claim and determine the appropriate resolution, which may include replacement parts, exchange, repair, or refund, depending on manufacturer policies and stock availability.

10) Contact

For RMA requests, claim submissions, or questions:
Nestie Support
Email: [email protected]
Phone: (416) 819-9998

View our contact us page for other enquiries.