Shipping Policy
Shipping Policy & Delivery
This policy explains how Nestie processes, ships, and delivers orders. Shipping timelines, rates, and delivery methods vary by product type, size, and destination. By placing an order, you agree to the terms below.
Nestie ships across Canada. Some products may have shipping restrictions based on manufacturer rules, item dimensions, or destination. If an item cannot be shipped to your location, you will be notified at checkout or by our team.
Nestie also ships to the United States, subject to product eligibility. For U.S. shipments, international shipping fees, duties, and taxes may apply and are the customer's responsibility. Available shipping methods and costs for U.S. orders will be displayed at checkout.
Mixed carts. If your order contains any item shipping via Oversized LTL (Class 4) or White Glove (Class 5), free shipping does not apply to the entire order — even if the subtotal exceeds $899. Freight and white glove costs will always appear at checkout for these items.
Remote & rural locations. Some delivery addresses may incur additional carrier surcharges based on distance or postal code. If charges apply beyond what is shown at checkout, Nestie will contact you to either approve the revised amount or cancel the order.
Most orders begin processing shortly after they are placed. Processing times vary based on product availability, manufacturer fulfillment requirements, and warehouse handling for oversized or fragile items. Orders may require address verification or confirmation before shipment — if clarification is needed, processing may pause until we receive your response.
If your order includes multiple items with different lead times, products may ship separately.
Typically ship same day or within a few business days of your order being placed.
Ships when inventory becomes available. Expected availability dates are noted on individual product pages.
Ships according to manufacturer lead times, which are specified on the product page at time of purchase.
Available for items marked "Ready for Pickup." You will be notified by email or phone once your order is ready to schedule a pickup time.
Shipping timelines are estimates and are not guaranteed. Delivery windows depend on carrier capacity, weather, and regional conditions. If there is a significant delay, Nestie will notify you and provide an updated timeline when available.
3–7 business days for most of Canada. Major urban centres (GTA, Vancouver, Montreal) are typically at the lower end of that range.
5–10 business days. Items shipped via freight carrier may require scheduling a delivery appointment.
7–14 business days. The freight carrier will contact you to schedule a curbside delivery window.
10–21 business days. Our white glove partner will reach out to schedule a convenient in-home delivery and setup appointment.
Expedited shipping options may be available for select items depending on the product's shipping class, destination, and carrier availability. Where eligible, expedited options and pricing will be shown at checkout.
Inspect your order thoroughly before signing the delivery receipt. If packaging shows visible damage, open the box and check for concealed damage before accepting the shipment.
Please confirm your shipping address before submitting your order. If an item is returned due to an incorrect address or is deemed undeliverable, you are responsible for shipping fees in both directions.
For freight orders requiring carrier contact prior to delivery, you must be available to schedule and receive the shipment. Items returned due to missed delivery attempts will be treated as a return and handled under our Returns Policy.
Shipping information can vary by item. For the most accurate details, refer to the product page shipping section and the shipping method and cost shown in your cart and at checkout. If your order includes multiple products, shipping may be calculated based on combined shipping classes and items may arrive in separate packages.
Always check at checkout. The shipping method and cost confirmed at checkout are the definitive figures for your order. If a product has any charges or restrictions, these will be clearly displayed on the product page and before payment.
For shipping questions, address updates, remote-area quotes, delivery damage reporting, or white glove inquiries, contact Nestie Support directly. We aim to respond to all shipping inquiries within one business day.
Payment Methods
Checkout securely with flexible payment options, including major credit cards, PayPal, and financing where available. For qualifying large orders, additional options such as wire transfer, EFT, and pre-authorized debit may be arranged.
Returns & Refunds
Changed your mind or something not quite right? Learn how to start a return, request an exchange or refund, and review eligibility, timelines and any restocking fees, so you can shop with Nestie confidently.